Manual payment methods allow you to accept payments that don’t go through automated integrations. While they give you flexibility, they also require you to manually verify each payment and mark the order as paid.
Manual payments also support additional workflows such as WhatsApp ordering and payment link sharing, providing more flexibility in managing customer payments.
How can you set up your manual payments?
Go to Settings > Payments
Scroll down to More > Manual Payments
Click the arrow to open the page. You can enable the manual payment channel that you prefer by moving the toggle or edit by clicking the dots on the right side.
Enter your account details, and don't forget to hit Save!
📝 With Manual mode enabled, you must verify that funds have been received before marking an order as paid.
How can I add Custom Payment Methods?
If your preferred payment method isn't integrated yet, here's how you can add your own payment method:
Go to Settings > Payments
Scroll down to More > Manual Payments
Scroll down to Custom and click Add method.
Input the payment method's name, instructions and the channels it will be visible to:
Click "Save" to start accepting payments from your new payment method.
📝 This custom payment method will be treated as a manual payment. You will need to manually verify that payment has been received and mark the order as paid.
Important Considerations
Manual payments are not automated — you must confirm receipt of funds before fulfilling the order.
Because of the manual overhead, there’s a higher risk of error or payment delays compared to automated methods.
Always clearly display instructions to your customer at checkout to reduce confusion and follow-up.
Keep accurate records of manual payments for accounting and auditing purposes.
WhatsApp ordering is only available for manual payments, not automated methods.
💡 Pro Tip
To give your customers a smoother experience:
Include clear instructions (who pays, where, how, when).
Set an internal process for verifying manual payments (e.g., check bank statement, match reference numbers, update the order status).
Regularly review your manual payment methods: if conversion is slow or errors are frequent, consider switching to a supported automated method.
Use payment links when manually creating orders to streamline the payment process for your customers.