Cococart

Cococart Support Team

Learn about how to use our new Point of Sale (POS) app

Cococart Point of Sale (POS)

Download and install Cococart POS by following these steps

How do I install the Cococart POS?

Starting an online store has never been easier. In under 3 minutes, you can set up your POS and be ready to start selling.

How do I sign up for an account using the POS?

Learn how product management works on Cococart POS.

How do I add products and categories to the POS app?

Most of your time on Cococart POS will be spent recording in-store sales. Learn the basics of adding sales and orders.

How do I add sales to Cococart POS?

This guide will walk you through the steps to accept payments using the Cococart POS, making it easier to keep your sales running smoothly.

How do you accept payments using the Cococart POS?

Offering a variety of payment methods caters to customer preferences, enhancing their shopping experience and potentially increasing sales.

How can I add custom payment methods to the POS?

Adding discounts to your POS serves important purposes, whether as a government-mandated requirement or as a part of a reward program.

How do I apply discounts/promos to orders on the POS?

Internet connection issues shouldn’t keep you from getting sales, and it won’t. You can use your Cococart POS in offline mode to take orders whenever you’re on the go, or…

Can I use the Cococart POS offline?

By following these best practices, you can maintain a seamless checkout experience for both your staff and customers.

What are the best practices in using the Cococart POS?

This guide explains how the restriction works and what your members will see when attempting to access these pages.

Can I restrict access to the POS?

Setting up the Cococart POS is quick and simple, allowing you to start accepting in-store orders in no time. 

Setting up the Cococart POS

If you're looking for a receipt printer to use with Cococart POS, we've tested and verified the following models to work seamlessly with it.

Which printer should I use with my POS?

Printed receipts enhance your business's professionalism and provide customers with proof of purchase.

How do I connect a receipt printer to the POS?

Customizing your receipts enhances your brand and builds customer loyalty by adding a personal touch to every transaction.

How can I customize my receipts?

This guide will help you troubleshoot common printer issues, ensuring that you can identify and resolve the problem as soon as possible.

How do I troubleshoot printer issues?

By following these steps, you'll have your POS printer set up and ready to efficiently handle your printing needs.

Setting up your POS Printer

Card payments on the Cococart POS is now easier with Stripe's BBPOS WisePad 3!

What is the available payment terminal?

Connecting your payment terminal to the POS is easy and helps streamline your checkout process.

How to connect the payment terminal to the POS?

This guide is designed to help you troubleshoot common terminal issues, so you can quickly identify and resolve any problems that arise.

How do I troubleshoot payment terminal issues?

This guide explains how eligible merchants can set up and use Stripe Terminal with Cococart POS on iOS and Android devices.

How do I set up Stripe Terminal on Cococart?

We'll walk you through the steps to get your Cococart POS terminal up and running, so you can focus on what matters most — serving your customers!

Setting up your POS Payment Terminal

The perfect companion app to the Cococart POS is now here! Create an interactive experience with your customers by downloading now.

What is the Cococart Customer Display?

Redeeming loyalty points is now easier than ever, with the option to use them directly in-store!

How can customers enroll and redeem loyalty points using Cococart's Customer Display?

This guide walks you through quick and easy steps to troubleshoot connection and sync issues between your Cococart POS and CDS device.

How do I troubleshoot Customer Display issues?

Offer your customers a live, interactive view of their orders

Setting up the Cococart Customer Display

Here's a quick guide on how to view, filter, and sort your orders on your POS.

How do I view all my orders on the POS?

Open tickets let you add items before finalizing payment. Here’s how to create and manage them efficiently.

How do I create an open ticket?

Edit open tickets before payment—add/remove items, adjust quantities, or apply discounts with ease.

How do I edit orders on an open ticket?

We’ll walk you through how to use the Sales Reconciliation feature so you can wrap up your day with confidence and peace of mind.

How do I use the sales reconciliation feature on the Cococart POS?

By analyzing sales data and product trends, you can gain insights into customer behavior and make informed decisions to enhance your brand.

How do I view the POS analytics page?

Charging taxes and fees transparently builds trust with customers by providing a clear understanding of what they are paying for and why.

How can I charge taxes and fees on the POS?

Issuing refunds using the Cococart Point of Sale (POS) system involves a few easy steps.

How do I issue refunds on the POS?

The Cococart POS helps streamline your sales process with its user-friendly interface and powerful features.

Managing Sales using the Cococart POS

The Cococart POS mobile version keeps you updated on all orders at your fingertips.

How do I view orders using the POS mobile version?

With the mobile version of the Cococart POS, you can quickly view and manage orders from anywhere, ensuring that nothing slips through the cracks.

Cococart POS Mobile

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