Cococart

Cococart Support Team

Make changes to your Cococart shop and account

Manage Your Dashboard

Learn how we've made order management on mobile better with our new UI.

Introducing Orders 2.0: our NEW Orders page on mobile!

Here's a short intro of how to view and manage your orders table

Managing your orders

Mark an order as fulfilled

How do I print receipts for each order?

For merchants and customers who do not receive a receipt after an order

Customers are not receiving their receipts

Tidy up your dashboard and remove completed orders from your immediate view

Archive an order

Here's how to add your archived orders back to your dashboard

Restore archived orders

Orders

After adding your first item in the set-up process, head to the products section to expand your inventory!

Manage your products

Got a lot of products? Here's how to help your customers find what they need.

Organize your products into categories

If you have different types under one product, here's how to create product variants!

Create variants for your product

Product inventory

Inventory for product variant

Should I add variants or collect more info for my product?

Here's why your shop might say "Closed" in the live preview

Why does my shop appear as "Closed"?

Encourage your customers to buy more by helping them spend less

Offer bulk discounts

Create bundles to sell more products at a discounted price

Group products into bundles

Products

Here's how to set your inventory and fulfillment slots based on your available dates

Manage your calendar, inventory, and fulfillment slots

Calendar

Encourage customers to buy more of your products with promotions!

Create promos and get more sales with coupon codes

Promotions

Capture more sales and boost customer loyalty with personalized reminders and notifications

Engage with customers via personalized emails

Your customer didn't finish checking out — but we've got you covered!

Win back sales from abandoned carts and instant checkout

Boost customer loyalty by creating a personal shopping experience for top spenders, first-time buyers, or any category that suits your fancy

Know and manage your customers for stronger relationships

Encourage repeat purchases by rewarding customers with discounts!

Reward customers with your very own loyalty program

Here's a bite-sized privacy policy on how we collect and use your customers' information

How we collect and use your customers' info

Grow Sales

Dive into your shop’s stats and product performance to track customer activity

How to use your Analytics page

Analytics

Don't miss out on new orders — enable browser notifications to keep track of each order that comes in!

Get notified for each new order

Change your store name and enable customized features to create an easy shopping experience

Update your store details

Add your WhatsApp number so customers can reach you instantly

Connect your WhatsApp number to your shop

Add more questions to your order form to serve your customers better

Customize your order form

General settings

Set your delivery and pickup options

Download your orders into a CSV file that can be uploaded into Lalamove for booking deliveries

Upload orders to Lalamove

Here's a quick tutorial on how to use our new Lalamove feature!

Deliver orders from your dashboard with Lalamove

Collect delivery fees from your customer outside of Cococart

Separate delivery fees from customers' order total

Allow your customers to choose a time slot along with their ordering date!

Add time slots for orders

Show formatted addresses for customers to choose from as they place an order

Enable verified address suggestions for your customers

Fulfillment

Here's a quick rundown of how to set up and verify your Stripe account

Set up your Stripe account to accept card payments

Here's how to use our latest payment integration for Brunei sellers, Pocket Payments!

Accept payments straight to your Pocket

Configure your store's automated and manual payment methods in 4 quick steps

Set your payment methods

Here's how to receive your payouts when you'll get them based on your payment method

Set your payout method

Is there a minimum payout amount? (For Payouts sent by Cococart)

How do I issue refunds to customers?

How do I scan PayNow QR codes displayed on the phone I'm paying with?

Cococart ensures that your details are kept safe and confidential

How secure are card payments?

How to deal with disputes made by customers

Customer disputes (also known as chargebacks)

Here are a few tips and examples to help you detect fraud and avoid chargebacks

Keep your shop safe from fraudsters

Payments

Here's how to decorate your Cococart shop with your brand colors.

Use custom colors for your shop

Here's how to choose and test our color themes

Pick a color theme for your store

Greet customers with a welcome title when they open your shop

Create a welcome title

Draw customers in your virtual store by sharing some catchy info

Create a welcome description

Link your contact information, social media sites, or other important links on your storefront

Create your own linktree on Cococart

Change the text of your "Order now" button to fit your brand

Customize your order button

Set your display logo

Appearance

Invite team members to your dashboard so they can help you manage your shop

Build your team on Cococart

My Team

Change email address

Change password

Account

Here's how to make changes to your subscription and purchase other Cococart services

Update your subscription and buy add-ons

Accepted payment methods for subscription plans, how they're billed, and how to change your card information

How subscriptions are billed

Description: Here’s how subscriptions, sales limits, and auto-upgrades work. Quick maths with Cococart!

Unlock more features with more sales

Invoices

Cancel subscription

Membership

Get exclusive Cococart starter kits and referrals

Perks

Already have a website? Direct your customers to your Cococart shop via an embed link!