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How do I enter my address correctly?

When placing an order on a Cococart shop, you may be asked to enter a verified delivery address at checkout. This helps ensure your delivery location is accurate and avoids missed or delayed deliveries.

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Written by Cococart Support Team
Updated yesterday

A verified address is an address that has been confirmed through Google Maps. The system suggests addresses as you type, so you can choose one that’s recognized and deliverable.

✔️ This helps reduce delivery errors such as:

  • Typos in street/house numbers

  • Non-existent addresses

  • Wrong postal codes

Selecting a verified suggestion makes sure the delivery location is valid before you complete your order.


📝 Follow these steps when entering your delivery address at checkout:

  1. Start typing your address in the address field.

    For example: 500 Dover Rd, Singapore 139651

  2. Choose a suggestion from the dropdown list.

    These suggestions are pulled from Google Maps and show valid addresses


  3. Make sure it matches your actual location.

    Even though the address comes from suggestions, sometimes Google Maps pins can be slightly off — double-check you’ve selected the exact place.

  4. Complete any additional fields, such as apartment/unit number, if needed.


❌ Why Your Address Might Not Be Accepted

If you can’t proceed or your address isn’t showing up:

  • You haven’t selected a suggestion from the list.
    Only addresses chosen from the verified dropdown are accepted.

  • You entered incomplete details.
    Some fields, like unit number or barangay (PH), might be missing.

  • The suggested address doesn’t match your actual location.
    Try typing a slightly different variation (e.g., include a city or district) so better matches appear.


💡 Tips for a Smooth Checkout

  • Type slowly and wait for the suggestions to load — don’t press Enter too soon.

  • Use the full street name rather than abbreviations (e.g., “Street” instead of “St”).

  • Confirm the postal code and city are correct before submitting.

  • If your address is in a new or recently developed area, try nearby landmarks or main roads.

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