Buying From Cococart Shops
From browsing to checkout, this guide makes buying from Cococart merchants easy.
By Cococart1 author13 articles
Order Management
Whether it’s your first time ordering or you’re looking for help with an existing order, you’ll find all the essential guidance here.
How do I place an order?Learn how to place an order from any merchant using Cococart, from browsing items to completing your checkout.
How can I cancel my order?Learn how to cancel an order placed with a Cococart merchant and understand the steps and limitations.
What if I received the wrong items or my order is incomplete?Learn what to do if your order from a Cococart merchant is missing items or contains the wrong products.
What happens after you check out?After you complete an order from a Cococart shop, here’s what you can expect next.
What emails do customers receive when buying from Cococart shops?Below is an overview of the common emails customers may receive and what each one means.
How do I make a booking with a Cococart shop?Learn how to book a service on a Cococart storefront, from selecting a date and time to receiving your booking confirmation.
Payments & Charges
Learn about the payment methods available when ordering from a Cococart merchant, why payments may be declined, and what to do if you see duplicate charges.
How can I pay for the order?This article explains what to expect and how to resolve common payment issues.
Why was my payment declined?Payment failed? Here are the most common reasons your payment may be declined and how to resolve it.
How are order refunds processed?Thanks for shopping on a Cococart-powered store. If you’re eligible for a refund, this article explains how refunds work, how long they take, and the conditions that apply.
Why was I charged in a different currency?If you noticed that your order was charged in a different currency (for example, USD instead of GBP), don’t worry — this can sometimes happen depending on how your payment…
Delivery and Fulfillment
Learn how delivery and fulfillment work when ordering from a Cococart merchant, including pickup, delivery, and tracking information.
How will I receive my order?Cococart merchants manage their own fulfillment and delivery processes. This article explains what you can expect when placing an order.
How can I track my order?Thanks for shopping with a Cococart-powered store! We know you’re excited to receive your order — here’s how you can track its status easily.
How do I enter my address correctly?When placing an order on a Cococart shop, you may be asked to enter a verified delivery address at checkout. This helps ensure your delivery location is accurate and avoids…