Cococart allows you to manage your inventory for every product to avoid issues of overselling. Once an order is placed by a customer, inventory is reserved for that order while waiting for their payment.
If the customer does not complete payment, you may reject their order and the inventory will be released for other customers to order. Customers will receive a notification that their order has been rejected.
Inventory in Your Products Page
If your Fulfillment dates are toggled off in your Fulfillment settings, here's how you can manage your product inventory:
Head over to your Products page.
Click on the product you want to edit, and click on "Edit".
Toggle on "Inventory" and put in your available stock for the product.
Hit save, then double-check if the correct number appears in your Products page.
If the product you're editing has variants, you can also set your inventory by variant, so you can set the available stock for each of them. Just toggle on "Inventory" then choose "By variant".
Always remember to hit "Save"!
Inventory in Your Calendar
If your Fulfillment dates are toggled on, you'll need to manage your inventory in your Calendar settings. Otherwise, you can manage your inventory on your Products page.
In your Calendar, click on a date to set your product inventory.
You can choose multiple dates at the same time if you want to set the same number of products available per day. However, if you have different numbers of products available per day, you'll have to set them individually.
For products with variants, you can also choose if you'd like to set the inventory by variants. Despite having to manage your inventory in your Calendar, you'll have to choose this setting in the product's details.
Don't forget to click Save!
📝 IMPORTANT:
If you enable the Calendar function, your customers need to select a date of fulfillment first to see which products are available.
🚩 Need to Know:
Leaving your inventory blank would mean the available stock is unlimited. If it's unavailable, put in "0" as the value.
When a customer checks out an order, we hold the inventory of the items for 30 minutes while waiting for payment. These will be reflected on the calendar, but not on the orders page because the order is not completed yet. If the order is not paid after 30 minutes, it is automatically canceled and we restore the inventory.
If you refunded an order, you will have to update your inventory again so the "held" orders for the supposed fulfillment date go back to the original number you set, and so your customers can choose that item again on that same date.