Upon logging in to your dashboard, you’ll be directed to the Orders page, where you can view and manage your orders. Here, you’ll see all orders in one place—whether they come from your online shop, POS, or QR code ordering.
You can use the search bar or apply filters to quickly find orders by fulfillment type, fulfillment date, order date, or status. For bulk actions, simply select the checkbox next to each order to manage them together, such as approving or rejecting multiple orders at once.
🎉 New addition:
Icons have been added to help you quickly identify the order channel and fulfillment mode, making it easier to scan and understand your orders at a glance.
What are the different order statuses?
Pending
This is the default status of newly placed orders.
Approved
Only for manually-paid orders. This is the status you set once you confirm your customers have paid for their orders.
Rejected
For manually-paid orders, you have full autonomy to reject orders you receive. Whether your customer failed to pay on time, or if it's an order you can't fulfill.
For automatically-paid orders: orders are automatically rejected if the customer didn't pay within the 30-minute timeframe after checkout, or if they didn't use the QR code provided at checkout.
Paid
Only for automatically-paid orders. Once your customers complete the payment, their orders are automatically marked as "Paid".
Fulfilled
For both manually and automatically paid orders. No email notifications will be sent out. It is used purely as an internal reference on your Orders dashboard once you've completed an order.
Canceled
Canceled orders still count towards your monthly sales volume. The inventory from the canceled order will be restocked. Any refunds should be done externally while waiting for your payouts from us.
Incomplete
Orders marked as incomplete are the ones that were supposed to be paid using automated payment methods but weren't paid for within the 30-minute timeframe.
Archived
If you don't want to have a cluttered Orders page, you can archive fulfilled orders! You can always set the "Active" filter to "Archived" if you want to view old orders or restore them.
View Order Summaries
📝 The filters on the Summary tab show the fulfillment dates, not the order dates.
Head to Summary on your Orders page and input a date range to view your order summary for that period.
It then shows your order summary by mode of delivery or pickup.
🚩 Limitation
The Summary tab is only available to merchants with Calendars enabled.
If you are subscribed to the Online Store Basic plan, this tab will not be visible since the Calendar feature is not activated on this plan.