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Why does my shop appear as "Closed"?
Why does my shop appear as "Closed"?

Here's why your shop might say "Closed" in the live preview

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Written by Cococart Support Team
Updated over a week ago

If you're seeing that your shop isn't live yet, here are a few things you can check:

There are no active products

If you have products on your shop or may have recently set products inactive, check that at least one has been toggled on in your Products page:


All dates are blocked on the Calendar dashboard

If you've enabled the Fulfillment dates for your shop, be sure to check that you didn't block all the dates in the next 3 months on your Calendar:


The available dates in your Calendar are old

You may have set available dates in the past and forgot to change them. If the current or future dates aren't included in that range, then your shop will be closed.

No worries though, this is easy to fix! All you need to do is correct the available dates in your Calendar page.

In this example below, the year set is 2023. Just set it to the current year and the dates you want your shop to be open, then your shop will be open for orders:


Your shop is in Private mode

If a shop is set to Private mode, it can only be accessed through a private link with a password. The public link for your shop will show your shop as closed.

All you need to do is turn off Private mode, and your shop will be open right away!

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