Loyalty Program

Encourage repeat purchases by rewarding customers with discounts!

Written by Cococart Support Team
Updated over a week ago

Looking for a way to keep your customers hooked? Say no more, our brand-new loyalty program's just hot off the grills!

This awesome feature is available for Pro subscribers. Upgrade now to boost your sales and get more customers!

Let's get started and build your loyalty program.

1. Head to your Loyalty page under the Grow Sales section.

2. Click the Create button. You'll be redirected to this page:

Edit Your Customers' Points

You can now update your customer's loyalty points under your Customers page:

Simply click on the name of your customer and tap the Edit points section on the expanded card.

You'll then be able to Add or Deduct points as follows, with a preview showing you what the updated balance will be:

After typing in the number of points you'd like to Add or Deduct for your customer, simply confirm the amount and the balance will be updated as requested!

How Customers Earn Points

On the leftmost section, you'll see the basic mechanics of your loyalty program โ€” the actions your customers can take to earn points:

  • When they sign up: your customers will automatically earn 100 points

  • When they spend $1: your customers will earn 10 points

Each of these is uneditable as they represent the standard recommended value (we're just trying to keep things simple for you ๐Ÿ˜‰).

How to Edit Rewards

You'll see more default rewards on the rightmost section of your screen. These also represent the standard recommended values for rewards. If you'd like to edit or delete any of these, click the three dots on the side of each reward.

Upon clicking Edit button, you'll see this screen:

You can edit the values on each field to customize your reward. For each value you type in the Spend section, you'll see the equivalent in points. Since $1 spent will automatically earn your customers 10 points, any value for $ spent will be x10 in points

Quick maths! Here's an example for $1:

$1 x 10 = 10 points

And for $10:

$10 x 10 = 100 points

For the discount coupon, you'll be able

Once you're satisfied with your edits, click Done. Your new reward will then be displayed:

How to Add a Reward

Want to provide your customers with even more loyalty options? Click the Add reward button at the bottom of the rewards section:

Again, we'll provide you with the recommended values for rewards.

If you type in a value less than the recommended, you'll get this message:

But it's still up to you! You can click the Done button to save this reward on your shop.

Launching Your Loyalty Program

One last step! To set your loyalty program live, make sure that the Activate option is toggled on.

Afterward, click Save at the bottom of your screen.

Voilร , your loyalty program's ready for the taking! ๐Ÿฅณ

Deactivating Your Loyalty Program

If you'd like to deactivate your loyalty program, click the toggle and confirm your decision on the next screen:

To set your loyalty program live after deactivating it, click the Activate button again and hit Save.

Joining Your Loyalty Program

Here's how customers can sign up for your loyalty program. They'll see it upon entering your virtual store:

Once they click the Earn rewards button, they'll see this screen:

Clicking the Join & get 100 points button will lead customers to this screen:

After providing their email, customers will be sent a verification link. The Check your points button will also require customers to verify their email first for security purposes.

Upon clicking the email link, your customers will be redirected and logged in to your shop so they can start earning points with every purchase.

Earning & Redeeming Points

As long as they're logged in, customers will be able to view their current points balance on the right side of their screen:

They'll also see how many points they'll earn from their purchase on the Review your order page:

Customers will only earn points when their orders are marked as Approved (for manual payment methods or when successful payment is received (for automated payment methods).

They can then redeem rewards by logging in to your store - each login will require a verification email (just so we keep their points safe!). Redeemed rewards will be displayed this way:

And that's a wrap! Here's to encouraging bigger purchases with rewards ๐Ÿฅ‚

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