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How can your customers track their orders?
How can your customers track their orders?

Keep your customers updated on the status of their purchases every step of the way with our simple order-tracking tools.

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Written by Cococart Support Team
Updated over 2 weeks ago

We understand the importance of convenience in the online shopping experience, and that's why we've developed a game-changing tool that allows your customers to effortlessly track their orders, and reorder their favorite products with just a few clicks!

No more adding items one by one - they can seamlessly recreate their favorite shopping cart in seconds and enjoy a hassle-free reorder process. πŸ₯³

Here's how your customers can do it:

  1. From their inbox, look for the receipt they received for the order they want to track.
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  2. Click on "Track Your Order".
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  3. They will be led to a page showing the order's status:
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  4. If in the future, should they want to repeat the same order, just repeat steps 1 to 3, then click on Reorder.
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  5. They'll be brought straight to the checkout portion of your favorite shop - no more filling up any details. 😊
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πŸ“ Important notes for the merchants:
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Once you mark an order as "Fulfilled" in your dashboard, the status your customers will see is "Delivered" or "Picked up" (depending on their chosen fulfillment method).


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