Handling Your Orders
Whether you're tracking shipments, managing returns, or keeping an eye on delivery times, understanding how to handle each aspect efficiently helps ensure a smooth experience.
By Cococart1 author11 articles
How do I manage my orders?Here's a brief guide on viewing and managing your orders table.
How do I manually add an order from my dashboard?By allowing customers to place orders offline or through direct contact, you provide a flexible and personalized shopping experience.
How do I edit orders from the dashboard?Want to add items to an order? Here's how you can do it!
How do I archive an order?Tidy up your dashboard and remove completed orders from your immediate view
How can I recover archived orders?If you’ve accidentally archived an order or need to review one you previously archived, don’t worry—recovering archived orders is simple!
How to mark orders as fulfilled in bulk?Staying on top of your order status helps ensure everything runs smoothly and your customers are kept in the loop.
What to do if your customer missed their Cococart receipt?Customer didn’t receive their Cococart receipt, or accidentally deleted it?
These are a few simple ways you can help them retrieve it.
How can your customers track their orders?Keep your customers updated on the status of their purchases every step of the way with our simple order-tracking tools.
How do I collect automated payments for admin-added orders?Learn how to collect automated payments for orders created from your Cococart dashboard.
How do I view the activity logs for orders & bookings?Track every key action taken on an order or booking, from creation to payment, edits, refunds, and more — all in one place.
How to export orders as a CSV file?Exporting your orders allows you to download detailed order data for reporting, accounting, or fulfillment purposes.