Cococart

Cococart Support Team

Order Management

Here's a brief guide on viewing and managing your orders table.

How do I manage my orders?

By allowing customers to place orders offline or through direct contact, you provide a flexible and personalized shopping experience.

How do I manually add an order from my dashboard?

Want to add items to an order? Here's how you can do it!

How do I edit orders from the dashboard?

Tidy up your dashboard and remove completed orders from your immediate view

How do I archive an order?

If you’ve accidentally archived an order or need to review one you previously archived, don’t worry—recovering archived orders is simple!

How can I recover archived orders?

Staying on top of your order status helps ensure everything runs smoothly and your customers are kept in the loop.

How to mark orders as fulfilled in bulk?

Customer didn’t receive their Cococart receipt, or accidentally deleted it?
These are a few simple ways you can help them retrieve it.

What to do if your customer missed their Cococart receipt?

Keep your customers updated on the status of their purchases every step of the way with our simple order-tracking tools.

How can your customers track their orders?

Learn how to collect automated payments for orders created from your Cococart dashboard.

How do I collect automated payments for admin-added orders?

Track every key action taken on an order or booking, from creation to payment, edits, refunds, and more — all in one place.

How do I view the activity logs for orders & bookings?

Exporting your orders allows you to download detailed order data for reporting, accounting, or fulfillment purposes.

How to export orders as a CSV file?

Whether you're tracking shipments, managing returns, or keeping an eye on delivery times, understanding how to handle each aspect efficiently helps ensure a smooth experience.

Handling Your Orders

Dive into your shop’s stats and product performance to track customer activity

How can I use my analytics page?

Enhance customer loyalty by offering a personalized shopping experience for top spenders, first-time buyers, or any category you choose.

How do I navigate my customer list?

Learn how to set up and manage daily sales email reports in Cococart, customize schedules and recipients, and view key sales metrics automatically.

How do daily sales email reports work?

Analyzing insights into the data behind your operations, helping you make informed decisions to drive growth.

Understanding Reports and Analytics

Printing receipts is quick and easy with the Cococart for Business app. Just follow these simple steps to get started!

How do I print receipts using the Cococart for Business App?

Set up your printer, connect it with PassPRNT, and print receipts straight from your Cococart dashboard—quick and hassle-free!

How do I print receipts for each order using the PassPRNT app?

This feature allows you to quickly access and print order details without navigating through multiple screens, saving you valuable time.

Printing orders from the dashboard

No more waiting in line for your customers and manually taking orders for you!

Can my customers order using a QR code?

The Kitchen Display streamlines order management in your kitchen, ensuring timely preparation and smooth communication between staff.

How do I use the Kitchen Display System?

 Let's explore how leveraging your physical location can elevate your business operations and delight your customers.

Collecting orders for your Physical Shop

Log in

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.