Sales limit - what is it?
Depending on your plan, you can make a certain amount of sales without having to upgrade to the next plan. Unlike other e-commerce platforms that charge as much as 5% of your shop’s total income (including transaction and delivery fees), Cococart supports small businesses depending on their stage of growth by creating sales limits per plan. Each sales limit only counts each order’s actual value, excluding delivery fees and rejected orders. This makes it possible for us to keep our overall pricing cheaper and more accessible to all types of business owners.
Since you’re just starting, we’ll cover the subscription cost of $98.75/month for a full list of features. You can think of it this way: our Buy Us a Coffee, Hobby, and Startup plans are previews of our complete platform. Each plan has its list of features that cater to the current stage of your business and volume of sales. When you start making more sales, then you’ll be equipped to upgrade from the next plan to the next until you can unlock the complete Cococart experience with our Business plan.
How do auto-upgrades work?
If your shop exceeds its sales volume within the billing month, the full upgrade cost will not be charged in your next billing period. The new upgrade cost will only apply from the day when you first filled up your sales volume, to the end of the billing period.
To illustrate:
The start of your billing cycle: October 1
You filled up your sales volume: October 15
If your initial plan was US$10/month and the new upgraded plan is US$20/month, you’ll only be billed an additional US$5 for October: half of the difference of the new plan ($20 - $ 10 = $10/2 = $5), since you won’t be using the new plan for a full month. So for October, your subscription bill will be $10 (the initial plan) + $5 (half of the difference of the new plan) = $15 instead of the full cost of the new plan ($20).
You'll then be charged the full cost of your new plan at the beginning of your next billing cycle.
Auto upgrades are optional. You can scroll down to Auto-upgrade at the sales limit toggle at the bottom of your Membership page:
Just ensure that you have at least one (1) automated payment enabled so we can pass the 5% convenience fee to your customers. Your sales limit will then reset at the beginning of the next billing cycle.
What happens if I don't upgrade after reaching my sales limit?
If you don’t upgrade within 24 hours of filling up your sales volume, you’ll pass a small convenience fee (5% of your customer’s order total) to keep your shop open. The sales limit will then reset at the beginning of the next billing cycle.
🚩 Need to Know:
Effective January 31, 2024, auto upgrades are already sunsetted.
Subscription charges incurred by auto upgrades are non-refundable.
Subscription charges are generally non-refundable if they're not canceled before their renewal date.
If you're on an annual plan and you've exceeded your current plan's sales volume, you will be upgraded with the pro-rated cost of an annual plan.
If you're on the Personal, Growth, or Pro plan, you no longer have to worry about the sales limit.