To ensure smooth and efficient operations at your store, follow these best practices for using your Point of Sale (POS) system.
1. Use an iPad for Your POS
For the best experience, we recommend using an iPad as your POS device.
iPads offer excellent reliability, ease of use, and seamless integration with our POS app.
To ensure optimal performance, please make sure your device is running the latest version of iPadOS.
2. Use a Star Micronics Printer
We recommend using a Star Micronics printer for high-quality, reliable receipt printing. These printers are compatible with your POS system and ensure smooth transactions. We work best with the model Star Micronics TSP100III.
3. Keep the POS Device and Printer Connected
Once the printer is successfully connected to the POS app, keep both devices connected and powered on at your shop. This helps prevent any disconnection issues and ensures smooth operation during business hours.
Warning: Potential Reconnection Issues
If the POS device is disconnected from the printer, you may experience difficulties when trying to reconnect. To avoid disruptions:
Keep the devices powered on and connected.
If reconnection issues occur, restart both the iPad and the printer before attempting to reconnect.
4. Maintain a Sufficient Battery Level on Your Payment Terminal
To avoid interruptions during transactions, ensure your payment terminal is always charged above 50% battery. A low battery can lead to connectivity issues and payment failures.
If you encounter any issues, refer to our troubleshooting guides or contact our support team for assistance. 🚀