We understand that sometimes plans change, and it becomes necessary to cancel your subscription. We've made the process as smooth as possible for you! Whether you're looking to end a subscription to manage your expenses or explore other options, we've got you covered. 😊
How do I cancel my Free Trial, Custom Domain, or Premium Subscription?
Head to your Billing Page by clicking your shop name in the lower-left corner, then select Billing.
From there, click “Manage Billing.” You’ll be redirected to the payment page.
You'll be led to this page, where you'll see the option to cancel your plan.
Click on "Cancel Subscription" to proceed. Please make sure you're cancelling the correct subscription type.
Proceed with the cancellation confirmation and press Cancel Subscription after double-checking the details.
Your plan will then be canceled at the end of your current billing period. Afterwards, you will have to resubscribe to regain access to your account, and your shop will appear as closed, so your customers won't be able to place any orders.
Cancelling stops future renewals; it does not immediately close your shop.
How do I cancel add-ons?
Head to your Settings tab and click on the Subscription tab:
2. Select the add-on you want to cancel by clicking the three dots next to it.
This example is the cancellation of POS Pro:
3. A confirmation window will appear. The cancellation only applies on the end of the current cycle. Click Confirm to proceed.
4. Cancelled add-ons will have a Resubscribe button beside them.
What happens to my shop and data after cancellation?
Cancelling your subscription does not permanently delete your account.
Your shop setup, design, account details, and uploaded products remain saved unless you specifically request permanent account deletion. If you cancel before your next billing date, you’ll continue to have full access until the end of your current period, regardless of whether your plan is monthly or annual.
After your billing period ends, your shop will appear as closed and customers won't be able to place new orders.
Can I resubscribe later?
Yes! Cococart doesn't currently offer an option to temporarily pause a subscription.
If you need to take a break, you can cancel your subscription and resubscribe later using your existing account. Simply log in and select a new plan when you're ready to reopen your shop.
You can also switch to a different plan if another subscription better fits your needs.
What happens if I cancel my free trial?
If you cancel your 7-day free trial before it ends, you'll continue to have access until the end of the 7-day trial period. After the trial ends, you'll need to choose a paid plan to continue using your Cococart shop.
🚩 Need to Know:
Why this policy?
We’ve designed our platform and service commitments around active subscriptions. Because features, infrastructure, and support are provided continuously, we cannot prorate or refund fees after a billing period begins.
Need Help?
If you run into any trouble cancelling, have questions about your billing status, or want help choosing a different plan, contact our support team, and we’ll gladly walk you through it. 😊
One last reminder
All subscription fees are non-refundable once the billing period has started. Cancelling in the middle of a cycle does not entitle you to a refund.