🛠️ Running into a Technical Issue? We’ve Got You!
We know how frustrating technical hiccups can be, especially when you're focused on running your business. Our goal is to get you back on track as smoothly and quickly as possible.
While some issues may need backend support from our team, many can be resolved with a few quick troubleshooting steps. Here’s how you can try resolving the issue on your end first:
✅ Quick Fixes You Can Try:
Check your internet connection: Make sure your connection is stable. Try loading other websites to confirm it's not a connectivity issue.
Switch to a different network: If things seem slow or laggy, try another network. Sometimes, it’s just a temporary blip with your current provider.
Clear your browser’s cache and cookies: This helps get rid of outdated data that might be causing trouble. You can find this option in your browser settings.
Update your browser: Using the latest browser version helps avoid bugs and ensures compatibility with our platform.
Try a different browser: This is a quick way to see if the issue is browser-specific.
Use a different device: If you have another device handy, check your shop from there to rule out any device-specific problems.
💬 Still Need Help? We’re Here for You.
If you’ve tried the steps above and things still aren’t working as expected, don’t worry—we’re here to help! Just reach out to us at [email protected] with the subject line “Technical Issue”, and we’ll jump in to support you.
Your success is our priority. Let’s fix this together! 💪
📝 Helpful Tip:
When reaching out, the more details you share, the quicker we can get to the bottom of things! It’s super helpful if you can include:
📸 Screenshots or screen recordings of what you’re seeing
🧾 Extra context, like order IDs (if it’s about an order) or what you were trying to do when the issue happened
💻 Your device and operating system
🌐 Browser and browser version you’re using