Having trouble with your CDS connection?
No worries — we’ve got you covered! 😊
Just follow these simple steps to get your Cococart CDS (Customer Display System) back up and running smoothly.
What to check first:
Make sure your apps are updated: Keeping your apps up to date ensures you get the latest features, performance improvements, and important security updates for a smooth experience.
Double-check that both your POS and CDS apps are updated. To do this, head to the App Store and search for each app. If you don’t see an Update button, you're all set!
What steps should I follow if I cannot connect my second tablet to the Customer Display?
1. Check Settings
Make sure your CDS and POS are both connected to the same Wi-Fi network. The CDS won’t show your orders if they’re not on the same connection.
2. Close and Reopen the Apps
Sometimes a quick refresh is all it takes.
Close both the Cococart POS app and the CDS app, then reopen them and try again.
3. Restart Devices
Still not working? Go ahead and restart your iPad, POS, and CDS device. A fresh reboot can clear out minor hiccups.
4. Uninstall and Reinstall the CDS App
As a last step, try uninstalling the CDS app and installing it again from the App Store.
This ensures you have the latest version and can resolve issues caused by outdated or corrupted files.
If your CDS still isn't connecting after these steps, our Support team is always ready to help — just send us a message and we’ll look into it with you! 😊