Need to issue full or partial refunds to customers?
Here's how you can do this for Credit Card payments on Cococart.
We're currently working on issuing refunds from the dashboard for other payment methods.
In the meantime, you can refund customers through your preferred platforms and manually cancel the order on your dashboard.
Here's how to refund Credit Card payments:
Step 1: Find the order to be refunded on your Orders page.
Step 2: Under the Status section, select Refund.
Step 3: Input your desired refund amount. You may issue full or partial refunds.
Full refund:
Partial refund:
You will then be able to see the refund details in the expanded view of the order:
You'll also be able to view this on your Payouts page.
For orders that enable the Customer to pay transaction fees option in their Settings, buyers will be refunded up to the order total, excluding fees. If you don't wish to absorb card fees after issuing refunds, you may enable the option like the one below:
🚩 Limitations
Credit Card payments can be refunded so long as you have enough balance in your pending payouts. Otherwise, you will receive an error message: “Your balance is too low to issue this refund.”
Cococart does not refund card fees because these are fees from third-party payment processors.