We understand that circumstances may change, and you may need to pause your subscription temporarily. While we no longer offer a "pause" option, we provide the ability to process a temporary cancellation. This allows you to step away without losing your shop's information, making it easy to return when you're ready.
What Happens During a Temporary Cancellation?
Your subscription will be canceled starting from the next billing cycle. For example, if your next billing date is December 4, the cancellation will take effect on that date.
Your shop will remain in the system but will appear as closed to customers.
All your data, settings, and configurations will be saved, ensuring a seamless return.
How to Request a Temporary Cancellation
Contact our support team via [email protected]
Indicate that you’d like to proceed with a temporary cancellation.
Specify if you'd like the cancellation to take effect on your next billing cycle.
Our team will confirm the request and schedule the cancellation for you.
Returning After a Temporary Cancellation
When you're ready to reopen your shop:
Simply log into your account using the same credentials.
Reactivate your subscription by selecting any of our premium plans.
Your shop will go live for your customers once again.
If you have additional questions or need assistance, please reach out to our support team. We’re here to help! 😊