The Kitchen Display System (KDS) helps you manage orders more efficiently and keep your kitchen operations running smoothly. It tracks order progress in real time and ensures every item is prepared and completed on schedule. This feature is exclusively available for Pro Subscribers.
Not on Online Store Pro yet?
You can now get the KDS as a feature add-on, so you can still enjoy its full benefits even without a Pro subscription.
How to enable the Kitchen Display System?
To use the Kitchen Display System (KDS), you have to make sure that you accept in-store ordering. You can see the orders placed using the POS or using the QR Code.
Once an order is received, it will be displayed on the Kitchen Display system. You can view the received orders by going to the Orders Page and clicking Live Orders. Alternatively, you can try going to this link.
This is what a blank display screen looks like:
What happens when you receive an order?
When a new order comes in, it will show the Order ID and the items ordered.
This is what an order from the POS would look like.
The ones in the green text form are the customization of the order.
Additional notes are shown on top of the item list
This is what an order from the QR code would look like.
When you scroll down, you can see the details of the customer (Name on the reservation, table name you set on the QR code, as well as answers to custom questions) :
How do I fulfill an order?
To fulfill items from the order, simply select them one by one and wait til they are struck out.
To fulfill the entire order, simply click the check mark on the upper right side of the order box. It will load and mark it as "Fulfilling".
Once fulfilled, the item will disappear from the screen and will be marked as Fulfilled on your dashboard and Closed on your POS.
Dashboard:
POS:
What happens if an order is canceled?
This is what it looks like if an order is canceled from the dashboard or the POS.
You can click the eye on the right side of the screen to hide it. You may need to refresh the page to see the changes apply.
📝 Important Note
Any new items added to open tickets will now appear as a separate ticket in your Live Orders view (or Kitchen Display System), so you never miss an order.