Frequently Asked Questions and Troubleshooting Guide
This guide addresses common questions and provides solutions to help you resolve payment issues quickly.
By Cococart1 author4 articles
Payments FAQs and Common IssuesHere are the answers to some of the most common payment questions we receive.
How do I collect tax and other fees on my orders?Collecting fees and taxes allows merchants to contribute to public funds, support government services, and adhere to financial regulations.
How do I issue refunds to customers?Issuing refunds is essential for building trust and maintaining customer satisfaction, especially in e-commerce and service industries.
What to do for incomplete/rejected orders paid via automated GCash and Bancnet transfers?There are instances where Rapyd is unable to detect your customer's payment, even though they've completed it on their end.