This only happens to automated payments. It's usually because your customer didn't complete their payment within the 30-minute timeframe, but sometimes it can also be because our payment partner is having a downtime.

Please reach out to us and provide the order ID and screenshot of the completed transaction. We can either refund the payment, or mark the order as paid.

There are instances where your customers pay twice using the same QR code. It's rare, but it happens. Please reach out to us and provide the order ID and screenshot of the completed transaction. We will process the refund on our end.

Please ask your customer whose QR code they used to make the payment, or for which order the other QR code was. After confirming, please send us the order ID of the QR code they used, or a screenshot of their completed transaction so we can try to track the payment on our end.

This may take a few days, as we'll be reaching out to our payment partner. Kindly let us know if you'd like the payment to be refunded, or if your customer wants to reschedule their order.

Since you've already received your customer's payment, you can manually add an order in your dashboard instead and mark it as paid. 

We're still working on adding other payment integrations. In the meantime, if you don't see your preferred payment method as an option, kindly add it as a Custom Payment Method instead.