We know that sometimes things don’t go as planned—whether it’s a wrong item, a change in the order, or a customer request. That’s why Cococart makes it simple for you to issue refunds directly through your dashboard. In this guide, we’ll walk you through how refunds work, the steps to issue them, and what both you and your customers can expect after a refund is processed.
We're currently working on issuing refunds from the dashboard for other payment methods.
In the meantime, you can refund customers through your preferred platforms and manually cancel the order on your dashboard.
Here's how to refund payments:
Step 1: Find the order to be refunded on your Orders page.
Step 2: Under the Status section, select Refund.
Step 3: Input your desired refund amount. You may issue full or partial refunds.
Full refund:
Move the toggle to the right to ensure that the inventory will be restocked and the order will be excluded from the Summary. After clicking refund, the order will appear as cancelled.
Partial refund:
Move the toggle to the left so the order will not be cancelled, as there are items remaining.
You will then be able to see the refund details in the expanded view of the order:
You'll also be able to view this on your Payouts page.
For orders that enable the Customer to pay transaction fees in their Settings, buyers will be refunded up to the order total, excluding fees. If you don't wish to absorb card fees after issuing refunds, you may enable the option like the one below:
📝 Pro-Tips
Payments can be refunded as long as you have enough balance in your pending payouts. Otherwise, you will receive an error message: “Your balance is too low to issue this refund.”
Cococart does not refund card fees because these are fees from third-party payment processors.
QR-Ph payments can’t be refunded through the dashboard. Please refund the customer separately.