Who handles refunds?
Refunds are managed by the shop you purchased from, not Cococart directly.
Each shop has its own refund policy, including:
Eligibility for refunds
Approval requirements
Refund timelines
Cococart provides the platform, while the shop handles order fulfillment and refund decisions.
When am I eligible for a refund?
Refund eligibility depends on the shop’s policy, but common cases include:
Incorrect items received
Missing items
Cancelled orders (if cancellation is allowed)
Orders that could not be fulfilled by the shop
⚠️ Refunds may not be available for:
Change-of-mind purchases
Last-minute cancellations
Custom, made-to-order, or perishable items
Always check the shop’s refund or cancellation policy for details.
How the refund process works
If you believe you’re eligible for a refund:
Contact the shop directly as soon as possible
Provide your order ID and a brief explanation
The shop will review your request
If approved, the shop will initiate the refund
Once a refund is initiated, it will be sent back to your original payment method unless arranged otherwise.
How long do refunds take?
Refund timelines vary, but typically:
Shop approval: may take 1–3 business days
Payment processing:
Cards & e-wallets: 5–10 business days
Bank transfers: may take longer depending on your bank
⏳ Processing times are determined by payment providers and banks, not Cococart.
Will I be refunded in full?
Whether you receive a full or partial refund depends on:
The shop’s refund policy
The reason for the refund
Fees already incurred (e.g., delivery or processing fees)
The shop will inform you of the refund amount before or after approval.
What if I haven’t received my refund?
If you haven’t received your refund after the expected timeframe:
Confirm with the shop that the refund was approved and processed
Check with your bank or payment provider
If the issue persists, contact Cococart Support at [email protected] with:
Order ID
Shop name
Date the refund was approved
📝 Important notes
Refunds can only be issued to the original payment method unless you have agreed otherwise.
Processing times vary by payment provider
Cococart cannot override a shop’s refund decision