Thanks for shopping on a Cococart-powered store! 🎉
After you complete checkout, here’s what typically happens next and what you can expect as your order is processed.
1. You’ll receive an email for the order confirmation
Once checkout is successful:
You’ll be shown an order confirmation page
You may receive an order confirmation email including information about the order
This means your order details were successfully submitted to the shop.
2. The shop receives your order
Your order is sent directly to the shop you purchased from.
The shop will:
Review your order details
Prepare it for delivery, pickup, or the scheduled booking
⏰ Some shops may take time to process orders, especially during peak hours or outside their operating hours.
3. Payment processing
Payment handling depends on how the shop is set up:
Some shops charge immediately at checkout
Others may process or confirm payment after reviewing the order
If there’s a payment issue, you may be prompted to try again or use a different payment method.
4. Order updates (if available)
Some shops may send updates such as:
Order confirmed
Order being prepared
Ready for pickup or out for delivery
Availability of updates varies by shop and will be done outside Cococart via email / SMS / WhatsApp.
5. Receiving your order
Your order will be fulfilled based on the option you selected at checkout:
Delivery – sent to the address you provided
Pickup – ready at the selected time and location
Booking or appointment – honored on the scheduled date and time
Any special instructions you added will be followed as closely as possible by the shop.
6. Need to change or cancel your order?
After checkout:
Order changes, cancellations, or special requests are handled by the shop directly
Whether changes are possible depends on the shop’s policies and how far along the order is
We recommend contacting the shop as soon as possible if you need assistance.
7. Experiencing an issue?
If you encounter any of the following:
Missing or incorrect items
Delayed delivery or pickup
Payment concerns
Please contact the shop you ordered from first, as they manage order fulfillment.
If the issue isn’t resolved, you may reach out to Cococart Support and include:
Your order number
The shop name
A short description of the issue