When you place an order from a Cococart-powered shop, you’ll receive several automated emails to keep you informed about your purchase. These emails help confirm your order, payment, and fulfillment progress.
1. Order Confirmation Email
When you receive it: Immediately after placing an order
What it includes:
Order number
Items purchased
Selected fulfillment option (delivery, pickup, or shipping)
Fulfillment date or time slot (if applicable)
Order total and payment summary.
This email confirms that your order was successfully placed with the shop.
For orders that need manual payment:
For paid/approved orders:
2. Fulfillment Notification
When you receive it: When your order is ready for pickup, out for delivery, or has been shipped
What it may include:
Pickup instructions or location
Delivery status
Tracking details (if the merchant provides them)
Note: Tracking information availability depends on whether the merchant has added it to your order.
3. Order Rejection Email (If Applicable)
When you receive it: When the merchant is unable to accept or fulfill your order
What it includes:
Notification that the order was not accepted
Reason for rejection (if provided by the merchant)
Next steps or instructions (for example, placing a new order)
If your order was already paid for, any applicable refund details will be shared separately.
4. Order Cancellation or Refund Email (If Applicable)
When you receive it: If an order is cancelled or refunded by the merchant
What it includes:
Cancellation or refund confirmation
Refunded amount (if applicable)
Timeline for when the refund will be reflected
Cancellation email:
Refund email:
5. Review Request Email
When you receive it: After your order has been completed or fulfilled
What it includes:
A request to leave a review for your order or the shop
A link to submit your review
Your feedback helps other customers make informed decisions and helps the shop improve its products and service.
Frequently Asked Questions (FAQ)
I didn’t receive any email. What should I do?
Check your spam or junk folder
Make sure the email address entered at checkout is correct
If you still can’t find it, contact the shop directly for help
Can I reply to these emails?
Most Cococart emails are automated. If you need help with your order, it’s best to contact the shop using the contact details provided on their store page.
Why does my email look different from another shop’s email?
Each shop can customize certain parts of its emails, like logos and delivery instructions, so the design and wording may vary slightly from one shop to another.
If you have questions about your order or didn’t receive an expected email, we recommend contacting the shop directly for assistance.😊
Important Notes:
Email content and timing may vary slightly depending on the shop’s settings.
Contents are non-customizable.
If you don’t see an email, please check your spam or junk folder.