Who sends my payouts?
Who sends my payouts?
Depending on where you’re located and on your customers’ chosen payment method, you may receive your payouts directly from Cococart or our 3rd party payment processor, Stripe.
I haven’t received my payout/s yet, and it’s already past the expected payout date. Is there an error?
I haven’t received my payout/s yet, and it’s already past the expected payout date. Is there an error?
Some instances may cause your payouts to be delayed, and here's a few things you could check:
Your payout details haven't been added yet.
SOLUTION: Follow the steps listed here to add your payout details.
[For countries listed in this table] Your Stripe Connect account hasn't been completely set up yet.
SOLUTION: Complete the setup for your Stripe Connect account. You may refer to this article.
Your timezone doesn't match your currency.
SOLUTION: Provide a bank account for the currency you set. For example, your timezone is set to Asia/Manila, but the currency you chose is USD. You will need to put in a US bank account in your payout details to receive your payout.You're in a country where automated card payments are not supported.
SOLUTION: Get in touch with us and we'll coordinate with you regarding the matter.
The expected date has arrived, but I haven't received my payout yet. Why is it delayed?
The expected date has arrived, but I haven't received my payout yet. Why is it delayed?
The expected payout date is the date your payout will be processed. Depending on your bank, country, and payout method, it might take more time for the funds to settle in your account. You can read about payout speeds in this article.
If these aren't the answers to the issue you're encountering, we’re here to help! Please get in touch by emailing us at [email protected] with the subject line Payout Status - [Your Shop Name].